WHERE IS MY PACKAGE?

We typically ship out orders same-day when placed before 12pm. After shipping out your package, a confirmation email will be sent to the customer with clickable tracking number that will provide you details regarding your package. 

 

WHAT ARE THE SHIPPING RATES?

We work hard to lower our shipping costs to pass those savings on to you. At the moment, we offer free shipping for orders 500 SAR and over. Otherwise, we charge a flat rate of 35 SAR for shipping for anything else. Orders that are being shipping outside of  Saudi Arabia, are charged on a case-by-case basis and may include additional processing, custom clearance-duties and handling fees.

 

WHERE DO YOU SHIP?

We ship all around the world.

 

HOW LONG DOES SHIPPING TAKE?

Orders usually shipped on the same-day when order placed by 12pm during week days.  The vast majority of orders will be delivered to you within 2- 5 business days.

 

CAN I MAKE CHANGES TO MY ORDER AFTER IT’S BEEN PLACED?

Since the turnaround time on packages are so fast, changing an order after it’s been placed cannot be guaranteed. We recommend calling us immediately if you require any changes. We will always do our best to make sure you’ll get what you need.

 

CAN I CANCEL AN ORDER EBFORE I RECEIVE THE ITEM?

If the order hasn’t been shipped, you may cancel your order by writing or calling us.  Once the order is shipped by our courier partner, it will be difficult to cancel your order

 

CAN I RETURN THE ITEMS, AND RECEIVE A REFUND?

If you are not 100% satisfied with your purchase, simply contact us within 7 days, beginning on the day after you received your product. All returned items, must be in their original condition together with your invoice, please note that the packaging and security tags must not be opened or tampered or a refund will not be issued.